Our full privacy notice can be found in PDF format here: Privacy Notice
This privacy notice was last updated 10th July, 2023.
IIS South East Ltd t/a Independent Insurance Services
145 New Dover Road, Capel-Le-Ferne, Folkestone, Kent CT18 7JR
Privacy Notice (How information about you will be used)
Legal basis for processing data
Processing data is necessary for the purposes of legitimate interest pursued by IIS South East Ltd t/a Independent Insurance Services as an insurance intermediary except where such interests are overriden by the interests, rights or freedoms of the data subject (you).
When processing special category data (sensitive personal information) we will always obtain your explicit consent.
What information we collect about you
When you contact us for an insurance quotation we collect the relevant information needed by an insurer to calculate the premium and understand your insurance needs. The information varies dependent on the risk to be insured.
When we collect this information
We collect this information during our meetings and/or telephone conversations with you, through our exchange of e-mails and through the completion of proposal forms and fact finds or via online submission forms.
How we store your personal data
We hold your personal data electronically. The system is securely backed up and data encrypted to protect your data from cyber attacks and online hackers. We also hold your data in paper files. Security at the premises is of a high standard to prevent loss of data from unauthorised access or theft.
How your information will be used and who we might share it with
The information we collect will be passed to insurers to enable them to calculate a competitive insurance quotation to meet your requirements and/or handle a claim you are making under the policy.
In order to obtain the most competitive cover it may be necessary to pass your information to other insurance intermediaries who are authorised and regulated by the Financial Conduct Authority.
Information provided by you may be put onto a register of claims and shared with other insurers to prevent fraudulent claims.
We may share your data with other third parties in order to meet our legal or regulatory requirements.
Should you wish to pay your premium by instalments we may pass your information to a premium finance provider, however this will not be done without discussing payment options with you first.
We may share your information with, and obtain information about you from, credit reference agencies. If this is the case we will provide you with information about the credit reference agency we have used.
Please ntoe that any searches undertaken prior to you proceeding with your application will be soft searches and will not affect your credit rating.
How long we will keep your data for
We will retain any information we have collected about you for up to 6 years after our professional relationship has terminated. In certain circumstances it may be necessary to retain your personal data for longer. All retention periods are documented in our data retention policy.
Your rights of access to your data
Under the Data Protection Act 2018 you have a right to obtain a copy of the personal information that we hold about you free of charge. If you believe that any information held is incorrect or incomplete, you should contact us (see contact details below). Any information that is found to be incorrect or incomplete will be amended promptly.
Erasure rights
You have the right to request the deletion or removal of your personal data if you feel there is no compelling reason for its continued processing.
Your right to object
Under the Data Protection Act 2018 you have the right to object to us processing personal data based on grounds relating to your particular situation. If you object to us processing your personal data we will stop unless there are compelling legitimate grouds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of a legal claim.
Your right to complain
You have a right to complain to the Information Commissioner’s Office if you feel there is a problem with the way we are handling your data. Please contact https://ico.org.uk/concerns/handling/.
Marketing
We take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us. We will not use your information or share your information with any other company for marketing purposes without your prior consent.
Contact Details
If you need any further information or need to contact us please write to us at IIS South East Ltd t/a Independent Insurance Services, 145 New Dover Road, Capel-Le-Ferne, Folkestone, Kent CT18 7JR, e-mail info@independentinsuranceservices.co.uk, telephone 01303 22 11 88.
Accessing our website and cookies
When you visit one of our websites we may collect information from you, such as your email address, IP address and other online identifiers. This helps us to track unique visits and monitor patterns of customer website traffic, such as who visits and why they visit. We use third parties to collate IP addresses to help us understand our Internet traffic data and data regarding your browser type and computer. We may also use web usage information to create statistical data regarding the use of our website. We may then use or disclose that statistical data to others for marketing and strategic development purposes, but no individuals will be identified in such statistical data.
We may use cookies and/or pixel tags on some pages of our website. A cookie is a small text file sent to your computer. A pixel tag is an invisible tag placed on certain pages of our website, but not on your computer. Pixel tags usually work together with cookies to help us to give you a more tailored service. We also use cookies and pixel tags in our email communication to personalise the email and track whether the email has been opened and whether the recipient has used any website links contained in the email communication. This allows us to monitor and improve our email communications and website. Useful information about cookies, including how to remove them, can be found at http://allaboutcookies.org.
Internet browsers normally accept cookies by default, although it’s possible to set a browser to reject cookies. We’ll ask your permission before using any cookie that’s not essential to the email or the use of the website. However, refusing to accept cookies may restrict your use of our website and/or delay or affect the way in which our website operates. You can find more information on cookies when you visit our website.
The open nature of the internet is such that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. While this is outside of our control, we do take the protection of your information very seriously and aim to apply appropriate levels of security at all times.